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Terms & Conditions

By using this site you agree to the terms and conditions of use.  H Lilley & Co Ltd reserve the right to alter, modify or update these terms of use at any time and you agree to be bound by any future changes on subsequent visits.

Order Processing

We currently only accept payment through Paypal.  Once the funds have been deposited and cleared in our account we will process your order and send a receipt of acknowledgment of your order.  We shall use our best endeavours to send the goods out on the same day by one of our chosen carriers, but do not guarantee this. If goods are not in stock we will inform you of this and the expected despatch date of your order. 

Cancellation of orders

If you choose to cancel your order please email kristjan.lilley@hlilley.co.uk  .Please note that if the goods have already been despatched before cancellation has been made you are required to return the goods at your own cost before a refund can be made.  If you need to return faulty or unwanted goods, please see below returns policy

Delivery of goods

We only use UPS or UK Royal Mail to deliver our goods, depending on the items purchased.  If being sent by UK Royal Mail please allows 2-3 working days for delivery.  If a UPS standard delivery goods are usually received by the customer the next day but please allow an additional day for receipt of goods.  Delivery dates are approximate and no liability is whatsoever is accepted in respect of late deliveries.  Do not arrange for a plumber or electrician to install ordered goods until goods have been received and are undamaged.  If for any reason expected delivery date of goods ordered exceeds 14 days the customer will be advised and given the opportunity to cancel or amend their order.

Returns Policy

If goods received are found to be faulty within the guarantee period stated by the manufacturer please contact the manufacturer directly and speak to their after sales team.  They will usually be able to send out an engineer or send out a replacement product, if the manufacturer does not satisfy the necessary arrangements please contact us directly at Kristjan.lilley@hlilley.co.uk and we will endeavour to resolve any problems for you.

If you change your mind about the product when you receive it you can notify us any time within 7 days and return it for a full refund at your own cost. (30 days for products backed by our 100% satisfaction guarantee) Any refunds will be made within 30 days of receiving your returned item.

It is your responsibility to ensure that returned goods reach us in good condition. They should be securely packed and sent to:

 

H Lilley & Co Ltd
161-163 Main Road
Biggin Hill
Kent
TN16 3JR

 

Please note that all our employees are not professional electricians or plumbers and any advice given in no way deems H Lilley & Co Ltd liable.  Where necessary our products should be installed by a competent person and in compliance with the current addition of the IEE wiring and building regulations if this is not the case H Lilley & Co Ltd and the manufacturer will not be liable for any damage caused by incorrectly installed goods.

 

Company registration number: 00651509

Registered name: H Lilley & Company Limited

Registered address:  82 Footscray Road, Eltham, London SE9 2SU

Incorporated: 4/3/1960 in UK